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Oman is a country not known to many westerners. Perhaps, the dominance of UAE plays a big role in this. The vast majority of tv spots, adverts and news in the West, evolve around the wealth and glamour of the life in U.A.E. Located on the bottom end of the Arabian Peninsula, Oman is a humble kingdom with an extremely rich cultural heritage, terrific touristic zones and hospitable people.
The tourism numbers of Oman are rapidly growing. For a country with a population of just over 3 million people, 2 million visitors per year mean a lot.
European visitor numbers had started increasing with a ratio of 15% in 2013 compared to previous years and still keep increasing. Most of the westerners gather around Muscat and the surrounding towns. This is where the majority of touristic activities take place. Gorgeous beaches are surrounded by characteristic desert mountains with many hotels spreading across the coastal line towards the southern end of the city. Water sports are very popular among tourists. Through the north of the city, past the airport is Sohar, the mythical birthplace of Sinbad the Sailor. Sohar has recently been experiencing significant investments due to a series of large projects that evolve around Port of Sohar, one of the crucial ports in the area. With current investments exceeding $15 billion, it is one of the world's largest port and free zone developments. (The Report: Oman 2010, Oxford Business Group)
Salalah is yet another major investment center in Oman. Oman’s second most populated city is home to Port of Salalah where a significant volume of trade from the Indian Ocean takes place. What makes Salalah world famous however is not its trade volume, but its climate. Salalah is a part of the Monsoon area and receives Monsoon rains in the summer. This period which lasts from July to September is called al Khareef and it is during al Khareef that the tourism numbers soar. During this time of the year, the yellowish desert tone of the land turns into a marvellous green and tropical landscape dazzle the visitors.
The healthcare infrastructure of Oman is excellent. The public and private hospitals are equipped with modern machinery, sanitation in general is very good and communication is above average considering middle eastern standards. Many of top Omani hospitals are located in Muscat .
marmassistance concluded its last network visit to Oman in 2015 January. The team visited all of Oman’s touristic cities. The capital Muscat, Sohar and Salalah were all covered. Within the last year, a total of 15 hospitals were signed with GOP agreements in Oman. Ambulance arrangements were made, local agents were arranged for hotel visits and all relevant transportation services were set up. Within the past months, 24 out of 26 Omani cases marmassistance has received turned out successful, with the remaining 2 being public hospital cases. Public hospital cases still have a lower probability of being completed due to the communication challenge of some of the hospitals.
As part of Oman’s ambitious tourism program, in 2020, Oman is looking into boosting its tourism figures so that tourism contributes 9.2 per cent to its economy, up from 6.7 per cent in 2010. This would make tourism a main source of income for the country apart from oil. Considering the natutral beauty of the country and the positive reputation its rapidly building, these figures are likely to be achieved. In the following years, we are expecting steady growth in Omani inbound tourism. 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart fro, Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart from oil. Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apar
Contact marmassistance for more information regarding Oman and marmassistance’s new network.
marmassistance CRM team who have started working on new projects this month, proceed on its way without any hesitation.
The European heavy vehicle market leader whom we provide technical assistance services both in Turkey and Europe chose marmassistance to assist during the global customer loyalty project carried out. In scope of customer loyalty programme, our CRM team will get in contact with the customers of the brand to give them detailed information about the promotions offered and encourage them to go directly to the authorized services.
Telemarketing comes to the fore as an effective sales channel besides from the traditional options at reaching to masses fast and at high rates. The brand who is hopeful about the customer feedback, aims to increase its income of after sales via reconnecting with their customer portfolio.
Competitive market conditions oblige brands to conduct feedback analysis and to always remain in communication with the customers even after sale. Nowadays, lots of companies take a step forward to create and maintain customer loyalty by improving their strength in after-sales operations. Companies who pay attention more to aftersales operations will always be a step ahead of the ones who don’t.
Our CRM teams who conduct several sales promotion campaigns and customer loyalty programmes besides from roadside assistance services are always supported by internal and external trainings and news on sectoral basis. Several services such as customer complaint management and campaign management are provided with 24/7 support by our CRM teams who adopt principals of team work and efficiency to companies from lots of sectors but mostly automotive.
marmassistance will continue improving its assistance skills with its valued growing network from various business areas.